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April 24, 2024 |
Reviewer:
Totally Satisfied Customer from Cincinnati, OH United States
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To begin with, such quality, engineering, and customer service for such a niche part. Truly welcomed indeed. Redline had exactly what I needed. Chose regular shipping. Ordered on a Friday, it arrived the next day (NICE!) The struts were packaged securely and with color and IMO - foolproof instructions. I had already viewed the install video, but the instructions just confirmed the step by step. I had a bit of a faux pas.. the one strut went on (albeit a bit oddly), the other strut end broke when attempting install. I triple confirmed I was doing it correctly, and had another person confirm same. I sent a note with pictures to Redline. Almost instantly I received a reply from Brian at Redline... seems I had the correct struts, but the ends (the part that broke) were the incorrect ends. Brian shipped the proper ends. The ends just screw onto the strut. Bingo, good to go! Totally satisfied - excellent customer service. I'd buy from them in a heartbeat. THANKS BRIAN!
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